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đ§ Does Branding Actually Matter?
Welcome back to the 28th edition of the Nord Media newsletter.
Before we get started â Is there anything specific youâre wanting to learn about? Let me know, as always I appreciate all of you that reply each week and share feedback with me.
First off, I want to give a huge shoutout to WesleyBancroft and Scott_bair for creating the new branding.
Absolutely phenomenal work.
They specialize in branding for startups, helping them launch and win with one flat fee, delivered by an expert team in just 21 days.
I couldnât be happier about this new chapter for Nord Media and whatâs to come in the future.
Speaking of branding,
In today's newsletter, Iâm breaking down all the need-to-knows about branding and launching a successful rebrand.
âBranding is not just about being seen as better than the competition. Itâs about being seen as the only solution to your audienceâs problem.â
â John Morgan
I often see branding being extremely misunderstood as just visual identityâthings like the
Name,
Logo,
Design,
and Packaging.
Unfortunately, many people, even some experts out there, still see it this way.
Despite the growth in our understanding of branding over the years, the outdated idea that branding is only about visuals is still being pushed, even by top marketers.
Branding is âthe perpetual process of identifying, creating, and managing the cumulative assets and actions that shape the perception of a brand in stakeholdersâ minds.â
Simply, your branding is more than just visualsâitâs your businessâs âpersonality.â
And it plays a huge role in influencing consumer purchasing decisions.
Because itâs how you stand out against your competitors.
Their product might be 100x better, but if youâve got the branding that speaks directly to the audience you want, youâve won the loot.
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I Wanted to share with you all about an event Iâm attending that you should check out.
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Connor MacDonald, CMO @ Ridge
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Sneak peek of some sessions include: đ
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Preparing For a Rebrand
The two most important words in branding are differentiation and consistency. They form the core of a brand's identity.
Differentiation: This is about what makes your brand special.
In the millions of options, you need something that sets you apart, something that makes people choose you over the rest.
It could be your product, your story, or the way you connect with customersâwhatever it is, it needs to stand out.
Consistency: Once youâve found what makes you unique, consistency is what keeps that message clear and strong.
You need to show up the same way, every time, so people know what to expect from you. Itâs what builds trust and makes your brand recognizable.
When customers choose between your brand and your competitors' brands, theyâll choose the one with the branding that best relates to them and has been consistent with their core messaging.
Youâll do this through:
Clarity and focus: Keep your message simple and straightforward. Avoid muddying it with marketing fluff and disconnected value props.
Pro tip: ask your best customers why theyâd refer you to others and youâll find themes that will help you resonate with them.
And Emotional Connection: People buy into brands they connect with emotionally.
Pro tip: In your messaging, show that you understand their deeper pain points and goals, and present yourself in a way that theyâd be proud to be associated with.
A Successful Rebrand
A rebranding project should always be tied to specific goals.
Many of our clients face a common challenge: their presentâself image doesnât align with who theyâve become.
Take, for example, a successful startup thatâs raised Series A funding but still relies on the same visuals, website, and messaging they created on day one.
Outdated branding makes the company appear cheap and untrustworthy like somebody who evidently doesnât care about their appearance and demeanor.
A successful rebrand goes beyond just updating the look.
Repositions the company,
Enhances its market presence,
and Drives measurable business outcomes.
The ROI of a rebrand isnât limited to just one metric like revenue or LTV; itâs a combination of factors that indicate the rebrandâs success.
These include:
Market Perception: Positive shifts in brand awareness, customer sentiment, and media coverage.
Customer Engagement and Loyalty: Increased engagement, higher retention, and stronger brand loyalty, measured through NPS, social media metrics, and repeat purchases.
Business Growth: Growth in sales, market share, and customer acquisition, reflecting overall business expansion.
Employee Alignment: Enhanced employee engagement and satisfaction, indicating internal acceptance and excitement of the rebrand.
Dunkinâ Rebrand Case Study
In September 2018, Dunkin Donuts announced a rebrand.
The company had outgrown its original name and needed to modify its corporate identity to continue growing.
For years, Dunkin' was known for its donuts, which were the core of the brandâs identity.
But as consumer preferences shifted toward healthier options and more variety, Dunkin' realized it needed to evolve.
So, they dropped "Donuts" from their name and logo.
This wasnât just a cosmetic updateâit was a statement that Dunkin' offered much more than just donuts.
They expanded their menu to include baked goods, snacks, and a wide range of drinks.
This rebrand was a success. By shortening its name to just "Dunkin'," the company gave itself a fresh, modern feel that resonated with younger, health-conscious customers.
The goal of this rebranding was clear â preserve the legacy, but also expand the brandâs potential.
It helped people see Dunkin' as a place to grab food and drinks anytime, not just a morning donut stop.
This change made Dunkin' more relevant to todayâs consumers and strengthened its brand presence.
Now, Dunkin' is a household name and the #1 option for a quick morning breakfast stop, perfectly suited to todayâs fast-paced lifestyle.
Biggest Mistakes Brands Make When It Comes to Branding:
If not done right, a rebrand could end up being a nightmare of confused customers and lost sales.
Here are a few common mistakes to avoid:
Unclear Positioning: Donât make it hard for people to understand what you do. The most common issue we see is brands focusing on features rather than highlighting benefits. Use simple language to clearly define what you do and the value you offer.
Inconsistency: Inconsistent messaging, visuals, and tone across platforms can dilute your brandâs identity, undermining customer trust and recognition.
Short-Term Focus: Overemphasizing short-term tactics can lead to reactive decisions that damage your brandâs long-term reputation and positioning. Focus on understanding your customers' pains and effectively addressing them.
Internal Misalignment: Companies that donât align their teams around a shared vision struggle to deliver a consistent and authentic brand experience across every touchpoint.
Closing Thoughts
Branding is an ongoing process that should evolve alongside your company. As your business grows and shifts, your brand should reflect these changes.
Stagnation isnât an option. Itâs important to
Embrace change,
Stay attuned to your audienceâs needs,
and Consider a rebrand when your current identity no longer aligns with your business goals.
Remember, your brand is more than just a logoâit's the promise you make to your customers and the perception you create in the market.
Investing in your brand and strategically managing it is what will lead your business to long-term success.
So make sure you stand out more than just visually.
Create messages that truly resonate with your audience, and youâll surely drive impactful business results.
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